Return & Refund Policy

Overview

You should love your Anjoul piece. If something isn't quite right, here's how returns, exchanges, and repairs work.

Returns & Exchanges (30 Days)

You can return or exchange your item within 30 days of purchase, free of charge. The only exception: you cover the return shipping cost. You have two options:

• We create a return label and email it to you. The cost is deducted from your refund.
• You arrange the return shipping yourself.

Requirement: The item must be unworn, undamaged, and in its original packaging. Since we work with real, preserved flowers, small natural variations between the photo and the piece you receive can occur. This is normal and not grounds for a return.

Damaged or Defective Items (15 Days)

If your item arrives damaged, or a manufacturing defect appears within 15 days of purchase, we cover the repair costs. You pay for shipping the item to us.

After 15 days, repairs may be subject to a cost.

This applies to manufacturing defects, not to wear and tear, damage from water or chemicals (perfume, lotion, cleaning products), or accidents. For assessment, we'll usually ask you for a photo of the damage.

Items Not Eligible for Return

• Custom Charm Bar creations
• Gift cards
• Sale items
• Items showing visible signs of wear, damage, or alteration

How to Start a Return, Exchange, or Repair

Just email us at info@anjoul.com with your order number and, if there's damage, a photo of the item. We'll get back to you with next steps and send your return label if needed.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@anjoul.com.

Exchanges

Since every piece is one of a kind, an exchange usually means a different piece rather than an identical replacement. We'll work with you to find something that suits you just as well.

Return Shipping

• Returns by choice (e.g. doesn't suit you, wrong size): you cover the shipping cost.
• Shipping damage or manufacturing defects: we cover the shipping cost.

Your Legal Right of Withdrawal (EU/Germany)

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason, if the goods are shipped within the European Union. As described above, the item must be in the same condition you received it in: unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or another proof of purchase.

Contact

Questions about your return, exchange, or repair? Email us at info@anjoul.com, we're happy to help.